Terms of Business

About this document

This document outlines important information about the services we provide. It is important to read this document and understand the content.

Services we provide

Once we have assessed your needs, we will give you advice and make a recommendation in the following areas:

Mortgages

We offer an unrestricted range of first charge mortgages, but do not offer second charge lending or bridging finance. We also do not offer mortgage deals which are only available direct from the lender.

Protection

We offer products from a carefully selected number of insurers to provide a fair analysis of the market for Income Protection, Critical Illness Insurance, and Life Assurance. For Accident, Sickness and Unemployment we offer cover provided by Wessex Group and Metlife.

Property insurance

We offer products from a carefully selected number of insurers for Buildings and Contents Insurance. Please ask if you wish to be given a list of those insurers.

Our costs

This is how we are paid for our services:

Mortgages

We charge a fee which is payable as follows: £299 upon receipt of your mortgage offer. We will receive commission from the lender in addition to the fees you pay. Your fees will be waived however, subject to the terms we agreed. For example, if your loan is for £100,000, there will be a total charge of £299, which equates to 0.30% of the loan payable as specified.

Protection

We will charge no fee but may receive commission from the insurer.

Property insurance

We will charge no fee but may receive commission from the insurer.

Any fee payable is non-refundable. The amount of any commission we receive will be disclosed to you before you agree to proceed with an application.

How we are regulated

Spolton Mortgages is a trading style of Spolton Ltd, which is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority.

FCA number: 993383

Stonebridge Mortgage Solutions Ltd.’s permitted business is advising on and arranging non-investment insurance and mortgages.

You can check this on the Financial Services Register by visiting the Financial Conduct Authority’s website register.fca.org.uk or by contacting the FCA on 0800 111 6768.

The Financial Conduct Authority is the independent watchdog that regulates financial services.

If you have a complaint

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network. In writing: Stonebridge Mortgage Solutions Ltd., Regency House, Miles Gray Road, Basildon, Essex SS14 3FR. By telephone: 0345 646 5535. By email: complaints@stonebridgegroup.co.uk.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. See our full complaints process for details.

Consumer protection

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. You can find out more about the scheme on the FSCS website.